Refund policy

Last updated: October 15, 2026

Returns

You may request a return of a non-custom item purchased from niqocan.com within 14 days of purchase.

To qualify, items must be in new, unused condition, with no visible signs of use, wear, damage, or alteration. Please include the original packaging and any included accessories.

Items that have held nicotine pouches or otherwise been used are not eligible for change-of-mind returns.

Custom-engraved and personalized orders are final sale, except as explained under Damaged, defective, or incorrect items or where applicable law requires otherwise.

How to start a return

Email contact@niqocan.com within 14 days of purchase. Include your order number and identify the items you wish to return. You do not need to provide a reason for an eligible change-of-mind return.

Contact us before sending anything back. We will provide return instructions and the return address.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are nonrefundable for these returns, unless applicable law requires otherwise.

We recommend using a tracked shipping service and keeping proof of shipment.

If we confirm that an item was defective, arrived damaged, or was supplied incorrectly by us, we will cover any required return shipping costs.

Custom-engraved and personalized orders

Custom-engraved and personalized items are made using your submitted design and selected options. These orders cannot be returned or exchanged because you changed your mind.

Please check your artwork, spelling, finish, placement, and quantity before ordering. Errors in customer-submitted artwork or selections are not eligible for change-of-mind refunds.

This exclusion does not apply to defects, damage on arrival, engraving errors made by us, or an item that does not match your order. Your applicable consumer rights remain unaffected.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email contact@niqocan.com as soon as possible with your order number, a description of the issue, and photos if available.

We will review the issue and arrange an appropriate remedy, which may include a replacement or refund. Contact us before returning the item.

Exchanges and cancellations

Contact contact@niqocan.com to ask about an exchange or cancellation.

We will do our best to help, but changes or cancellations may not be possible once an order has shipped or custom engraving has begun. This does not limit any cancellation rights provided by applicable law.

Refunds

We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.

For eligible change-of-mind returns, we will refund the amount paid for the returned items, including applicable refundable tax, excluding original shipping charges. Refunds reflect any discounts applied to those items.

Approved refunds will be issued to your original payment method. Your bank or payment provider may need additional time to post the refund.

If an approved refund has not appeared, contact contact@niqocan.com for assistance.

Your consumer rights

This policy describes our voluntary change-of-mind return terms. It does not exclude or limit rights you may have under applicable consumer protection laws, including any mandatory cancellation or withdrawal rights.

Where applicable law provides different return periods, refund entitlements, or remedies for defective, misdescribed, or undelivered goods, those requirements take precedence over this policy.

Contact

For returns, cancellations, exchanges, or issues with your order, email contact@niqocan.com.